EP Prime Supply LLC is committed to providing our customers with high-quality office supplies and an excellent shopping experience. If you are not satisfied with your purchase, we offer a 30-day return and refund policy. Please read the following policy carefully to understand the return eligibility, the refund process, and other relevant terms.
- 30-Day Return Policy
We offer a 30-day window for return requests.
If you are not satisfied with your purchase, you may contact us to request a return within 30 days of the date you received the item(s).
Except where otherwise required by applicable law, we may be unable to accept return requests submitted after this 30-day period.
- Return Eligibility
To ensure your return is processed smoothly, the returned item(s) must meet the following criteria:
The item(s) must be unused.
The item(s) must be in their original condition.
The item(s) should, whenever possible, include the original packaging, tags, and any accompanying accessories.
The item(s) must be free from damage caused by improper use.
You must be able to provide an order number or proof of purchase.
If an item is defective, damaged during transit, or if you received the wrong product, please contact us promptly; we will address the issue based on the specific circumstances and applicable law.
- How to Request a Return
If you wish to return an item, please follow the steps below:
Step 1: Contact Us
Submit your return request via our customer service email.
Step 2: Provide Order Information
Please include the following details in your email:
Customer name.
Order number.
Name of the item(s) being returned.
Reason for the return.
Photographs of the item(s) (if applicable).
Step 3: Await Return Confirmation
Our customer service team will review your request and notify you via email regarding the next steps and the return address.
Please do not return any items until you have received specific return instructions from us.
- Refund Policy
Once the returned item(s) have been received and inspected, we will notify you via email regarding the outcome of your refund request.
If your refund request is approved:
The refund will be issued to your original payment method.
We typically initiate the refund process within 5–10 business days following approval. The actual time it takes for funds to reach your account may vary depending on your bank, credit card issuer, or payment service provider.
If you have not received your refund after the processing is complete, please contact your bank or payment service provider first.
- Return Shipping Costs
For returns initiated for personal reasons, the return shipping costs are generally the responsibility of the customer.
For returns resulting from the following reasons:
The item has a quality issue.
The item received does not match the order.
The item was damaged during transit.
Please contact us first. Once verified, we will cover reasonable return shipping costs or provide an appropriate solution based on the specific circumstances.
- Damaged or Incorrect Items
If the item you received is damaged, missing, or does not match your order, please contact us via email as soon as possible.
To help us resolve the issue more quickly, please provide:
Your order number.
Photos of the item and its outer packaging.
A detailed description of the issue.
Once we have verified the situation, we will provide a refund, a replacement, or another appropriate solution based on the circumstances.
- Non-Returnable Items
To the extent permitted by applicable law, the following items may not be eligible for standard returns:
Items that show clear signs of use or have been damaged due to the customer’s actions.
Items missing essential accessories or for which the purchase record cannot be verified.
Special items explicitly stated on the product page as ineligible for standard returns.
Items that are, by law, unsuitable for return.
These restrictions do not apply in cases where the law mandates that returns, refunds, or other forms of remedy must be provided.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation.
If the item has already been shipped, you may need to wait until you receive it and then follow the return process outlined in this policy.
For orders that have been approved for cancellation and for which payment has already been made, funds will be returned in accordance with our standard refund process.
- Late or Missing Refunds
If you have not yet received your refund, please take the following steps:
Check your original payment account or credit card transaction history. Please contact your bank or credit card issuer to confirm whether the refund is still being processed.
If you have not yet received your refund, please contact us for assistance.
Customers may reach us via email.
- Consumer Rights
This Return and Refund Policy does not limit or exclude any non-waivable consumer rights that you may have under U.S. federal law or applicable state laws.
If applicable law requires the provision of additional return, refund, or other remedies, we will comply with those legal requirements.
- Contact Us
If you have any questions regarding returns, refunds, or order cancellations, please contact us.
Company Name: EP Prime Supply LLC
Company Address: 507 Fifth St, Fayetteville, NC 28301
General Inquiries Email:
[email protected]
Customer Service Email:
[email protected]
We value every customer’s shopping experience and are committed to providing you with prompt and reliable after-sales service.