EP Prime Supply LLC (hereinafter referred to as “we,” “us,” or “the Company”) places great importance on the security of your personal information and privacy. This Privacy Policy outlines how we collect, use, store, protect, and share your personal information when you visit our website, browse our products, or make a purchase.
By using our website, you acknowledge that you have read this Privacy Policy.
- Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Identification Information: Name, email address, and phone number.
Shipping Information: Delivery address, billing address, and other relevant shipping details.
Order Information: Purchased items, order numbers, transaction records, and order status.
Device Information: IP address, browser type, device details, and records of your visits to our website.
Customer Service Information: Inquiries or communications you provide to us via email or other channels.
We collect this information primarily to process orders, arrange shipping, provide customer service, and enhance your shopping experience.
- How We Use Your Information
The personal information we collect may be used for the following purposes:
Processing and fulfilling your shopping orders.
Arranging product delivery and order tracking.
Sending order confirmations, shipping notifications, and other service-related information.
Responding to customer inquiries and providing after-sales support.
Maintaining website security and preventing fraud or unauthorized transactions.
Complying with applicable laws, regulations, and regulatory requirements.
We will not use your personal information for any purpose inconsistent with this Privacy Policy.
- Payment Security and PCI-DSS Compliance
We place a high priority on the security of our customers’ payments.
All online transactions are processed through secure third-party payment gateways. These payment service providers employ security mechanisms that comply with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure the protection of payment information during the transaction process.
We do not store full credit card numbers or CVV security codes on our own servers.
Your payment information is handled by the respective third-party payment service provider in accordance with their security standards and applicable regulations.
4. Information Sharing and Third-Party Services
To ensure the proper operation of our website and the fulfillment of orders, we may share relevant information with the following third-party service providers, to the extent necessary:
Logistics Service Providers: For product delivery, shipping, and order tracking.
Payment Service Providers: For secure payment processing and transaction verification.
Website Operations Providers: For website hosting, technical maintenance, and order management.
Legal and Regulatory Authorities: To provide information as required by law or when otherwise legally necessary.
We share personal information only to the extent necessary to provide the relevant services.
We will never sell your personal information.
- Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy.
For example:
Order and transaction records may be retained in accordance with applicable tax, accounting, and legal requirements.
Customer service and communication records may be retained for as long as necessary to address related requests and provide after-sales support.
When personal information is no longer reasonably necessary for business or legal purposes, we will delete or destroy it, or take appropriate measures to anonymize it, in compliance with applicable law.
Data retention periods are determined based on the type of data, the purpose for which it is used, and applicable legal requirements.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your shopping cart and website preferences.
Improve your browsing experience.
Analyze website traffic and usage trends.
Help maintain the security and proper functioning of the website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.
- Your Privacy Rights
Depending on the privacy laws applicable in your state, you may have the following rights:
Right of Access: To request information about the personal information we collect and hold.
Right to Correction: To request the correction of inaccurate or incomplete personal information.
Right to Deletion: To request the deletion of your personal information, subject to legal requirements.
Right to Know: To request information regarding the collection, use, and sharing of your personal information.
Right to Opt-Out: To opt out of certain personal information processing activities, as provided for by applicable law. To exercise the aforementioned rights, please contact us via the email address provided in this policy. We may need to verify your identity before processing your request.
Certain information may need to be retained due to legal, tax, accounting, or other legitimate obligations.
- Information Security
We implement reasonable administrative, technical, and security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or loss.
While we strive to protect your personal information, please note that no method of transmission over the Internet or electronic storage is absolutely secure.
- Children’s Privacy
Our website and services are not specifically directed at children under the age of 13.
We do not knowingly collect personal information from children under the age of 13. If we discover that such information has been collected inappropriately, we will take appropriate action as required by applicable law.
- Third-Party Links
Our website may contain links to third-party websites or services.
These third-party websites have their own privacy policies and data processing practices. We are not responsible for the privacy practices or the content of such third-party websites. We recommend that you review their respective privacy policies before using their services.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable laws and regulations.
Updated policies will be posted on this website, along with their effective date.
We encourage you to check this page periodically to stay informed about our latest privacy practices.