EP Prime Supply LLC is committed to providing our customers with safe, convenient, and efficient product delivery services. This policy outlines information regarding order processing, shipping methods, estimated delivery times, and shipment tracking.
- Shipping Area
Currently, we provide delivery services primarily within the United States, including all states in the U.S. and other locations serviceable by our shipping carriers.
Deliveries to certain remote areas, P.O. boxes, or specialized locations may require additional transit time.
- Shipping Carriers
To ensure that your products arrive safely and on time, we may utilize the following shipping carriers, depending on the delivery address, package dimensions, and specific shipping requirements:
USPS (United States Postal Service): Suitable for standard packages and residential deliveries.
UPS (United Parcel Service): Provides domestic shipping and delivery services within the United States.
FedEx: Offers both standard and expedited shipping services.
We will select the most appropriate carrier based on the specifics of your order. The actual carrier assigned to your shipment will be indicated in the tracking information provided once your order has been dispatched.
- Order Processing Time
Our standard order processing time is 1–3 business days.
Weekends and U.S. federal holidays are generally not included in the processing time.
Once an order is confirmed and processed, we will arrange for the shipment of your items.
During periods of high order volume or under exceptional circumstances, processing times may be extended.
You will receive a shipment notification containing tracking information (where applicable) once your order has been dispatched.
- Estimated Shipping Time
Following dispatch, the estimated shipping times are as follows:
Shipping Method
Estimated Transit Time
USPS Ground Advantage
1–5 business days
UPS Ground
1–5 business days
FedEx Ground / Home Delivery
1–5 business days
The timeframes above are estimates and do not include order processing time.
Actual delivery times may vary based on factors such as the delivery address, weather conditions, holidays, peak shipping periods, and carrier operations.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout, based on the items in your order, the shipping address, the weight of the package, and the selected shipping method.
All applicable shipping costs will be presented to you prior to payment.
- Order Tracking
Once your order has shipped, we will send you a tracking number and relevant information via email, where applicable.
Please note that tracking information may take 24–48 hours to update after the carrier’s initial scan of the package.
- Shipping Delays
While we strive to ensure that orders are dispatched and delivered in a timely manner, the following situations may cause shipping delays:
Severe weather or natural disasters.
U.S. public holidays and peak shipping seasons.
Operational issues or disruptions within the carrier’s network.
Incomplete or inaccurate shipping addresses.
Other circumstances beyond our reasonable control.
If your order experiences an unusual delay, please contact us via email, and we will do our best to assist you in checking its status.
- Shipping Address
Before submitting your order, please ensure that your shipping address, postal code, and contact information are accurate and complete.
If you need to change your shipping address, please contact us as soon as possible. Once an order has entered the fulfillment process or has been handed over to the carrier, it may no longer be possible to modify the shipping address.
Shipping issues resulting from an incorrect or incomplete address provided by the customer may require additional processing time.
- Lost or Damaged Packages
If your items arrive damaged, or if the tracking information indicates that your package has been delivered but you have not received it, please contact us promptly.
We recommend providing the following:
Your order number.
The tracking number (if available).
Photos of the damaged item or package (if applicable).
A detailed description of the issue.
We will assist you in verifying the situation with the carrier and address the matter in accordance with our applicable after-sales policies.
- Contact Us
If you have any questions regarding delivery times, shipping methods, tracking, or the delivery of your order, please reach out to us using the contact information provided below. Company Name: EP Prime Supply LLC
Company Address:
507 Fifth St
Fayetteville, NC 28301
General Inquiries:
[email protected]
Customer Service:
[email protected]
Thank you for choosing EP Prime Supply LLC. We remain committed to providing you with a convenient and reliable shopping and delivery experience.